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Support Engineer

OneSignal adds on average about 500 clients daily and we’re continuing to grow fast. Providing a delightful support experience for every client (either large or small) is a key part our ongoing success.

We believe support is more than simply answering questions -- it's also a way to better understand the needs of our clients and to find ways to make our service easier to use. The technical nature of the questions we receive and the opportunities to improve OneSignal's dashboard and SDKs make this a role that will give you the opportunity to learn and apply new technologies each day.

Your responsibilities will include:

  • Implementing ways to make OneSignal's services easier and more intuitive to use.
  • Working with clients to troubleshoot technical issues.
  • Triaging support to other engineers on OneSignal's team.
  • Building tools/bots to automate the process of support.
  • Helping to onboard enterprise clients.
  • Working with OneSignal’s product team to improve documentation and create video tutorials.
  • Offering world class support to both experienced developers and beginners.

We’re looking for someone who:

  • Has some programming experience and wants to become a better programmer.
  • Is seeking a career path of being a full-stack developer or leading a support engineering team.
  • ​Enjoys working with customers via e-mail and chat.
  • Gets excited about the opportunity to join a small but fast growing startup company.

What you get:

  • Competitive salary, generous equity, Health & Dental, flexible office hours, daily meals and snacks paid for by the company.
  • The opportunity to be on the founding team of a fast growing business backed by top investors including YC, SV Angel, Rakuten (Pinterest, Lyft), and Justin Kan.
  • To work on a product that’s used and loved by tens of thousands of developers, including startups as well as some of the largest technology companies in the world.
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